At Elovela, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or use the Elovela website, we may collect the following types of information:

This includes information you provide directly to us, such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party gateways)
  • Order history and purchase details

Non-Personal Information

We may also collect non-identifiable data, including:

  • Browser type and device information
  • IP address
  • Pages visited and time spent on the site
  • Referral sources

This information helps us improve website performance and user experience.

2. How We Use Your Information

Elovela uses your information for the following purposes:

  • To process and fulfil orders
  • To deliver products and provide customer support
  • To communicate order updates, confirmations, and service-related messages
  • To improve our products, services, and website functionality
  • To personalise your shopping experience
  • To comply with legal and regulatory obligations

3. Payment Information

All online payments are processed through secure third-party payment gateways. Elovela does not store or have direct access to your full payment card details. Payment providers handle your information according to their own privacy and security standards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Improve site navigation
  • Analyse website traffic and performance

You can choose to disable cookies through your browser settings; however, some website features may not function properly as a result.

5. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

These measures include secure servers, encryption, and restricted access to sensitive information. While we strive to protect your data, no online system can be completely secure.

6. Sharing Your Information

We may share your information only when necessary and strictly for business operations, including:

  • Delivery and logistics partners for order fulfilment
  • Payment processors to complete transactions
  • Legal authorities if required by law

All third parties are required to handle your data responsibly and in compliance with applicable data protection laws.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details provided below.

8. Marketing Communications

With your consent, we may send promotional emails about new products, offers, or updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Meet legal, accounting, or regulatory requirements

Once data is no longer required, it is securely deleted or anonymised.

10. Third-Party Links

Our website may contain links to third-party websites. Elovela is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Elovela does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to remove it promptly.

12. Changes to This Privacy Policy

Elovela reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.

We encourage you to review this policy periodically to stay informed about how we protect your information.